New Covenant Book Shop believes in helping its customers as far as possible and to cater its customer’s needs a liberal cancellation policy had been devised in this regard.
- If unfortunately you have to cancel an order, please do so within 12 hours of placing the order. If you cancel your order before it has been processed, we will refund the entire amount.
- You cannot cancel your order after it has been processed. It will be eligible for replacement, only in cases where there are defects found with the product.
- Refunds will be made in the same form that the payment is received within 8-10 business days from the date of cancellation of order.
- If you have received the product/package in a bad condition, tampered with or damaged before delivery, please refuse to accept the package and return the same to the delivery person. Also, please email us at [email protected] mentioning your Order ID and your issues along with the images of the product wherever required. We will ensure that a brand new replacement is issued to you with no additional cost.
- We will approach case by case in issue of refunding the full cost.